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CGMG 305 Managing in Public and Non-Profit Organizations. (3 credits)
This course provides learners with the knowledge, competencies and aptitudes necessary for managing and leading both private businesses and organizations in the not-for-profit sector. Topics include governance, community services, community systems, management vs leadership style, and understanding the differences between strategic and operational planning, with an emphasis on financial and human resource management.
CGMG 318 Selling Models and Business Negotiation. (3 credits)
Fall 2019
Application of selling models to effectively harness digital media to convert online prospects into customers and retain them using Internet resources. Strategies to build long-term partnerships with online and traditional customers and promote new ventures through search engine optimisation (SEO) to achieve business and marketing objectives. Application and practice of the business negotiation process and strategies for traditional and online stakeholders.
CHLC 351 Foundations of Health and Social Services Systems. (3 credits)
This course will provide an overview of private and public social services within Quebec and its evolution over the last century. Will examine the structures, functions and relations of social organizations. Students will achieve an understanding of the nature of the social services and the subjective impact of seeking and providing help.
CHLC 401 Evaluation of Health and Social Services. (3 credits)
Winter 2019, Spring/Summer 2019, Winter 2020
Understanding the responsibility of management for the timely appraisal of programs and services delivered by health and social services organizations with a view to ensuring their quality, safety, effectiveness and efficiency.Topics include: program evaluation, continuous quality improvement, organizational performance, utilization management, risk management, accreditation and human resources.
CHLC 410 Fundamentals of Health and Social Services Info Systems. (3 credits)
Fall 2019
Fundamental approaches of information systems and data management.Topics covered include: integration of technology in the health care system; use of information technology and management systems to improve access, quality, safety and efficiency.
CHLC 415 Foundations of Legal & Ethical Aspects. (3 credits)
Winter 2019
The legal and ethical issues relevant to the health care system in Quebec. Topics include: major legislation relevant to the health care system; the relationship between civil and criminal law; law and medicine; law and ethics; human rights, professional responsibility and liability.
CHLC 500 Health and Social Service Systems. (3 credits)
Winter 2019
An overview of the present Qu茅bec and Canadian health and social service system: its components, organization, management and challenges/uncertainties; its recent evolution, present organization and foreseeable direction. Interaction and interface between the health system and other social systems; roles and various levels of government and private sector.
CHLC 502 Health and Social Services Information Systems. (3 credits)
Information systems and data management fundamentals; understanding of integration of technology in the health care setting; effective use of information technology and management systems to improve the quality, safety, access, and cost-effectiveness of health care.
CHLC 552 Legal & Ethical Aspects: Health and Social Services. (3 credits)
Health care system in Quebec, the federal and provincial law relevant to it. Explores relationships between civil and criminal law, law and medicine, law and ethics. Major legislation, case law and legal writings will be presented. Addresses human rights, professional responsibility, civil, criminal liability and dilemmas raised by new technologies.
CHLC 580 Health Services Management Field Project. (3 credits)
Fall 2019
Students will work on team projects and apply the knowledge and skills gained through the program to solve a real workplace problem. The project could be in a service (health care, education, banking/insurance, etc.), logistics or manufacturing organization.
CHLC 590 Topics in Health Care. (3 credits)
Specialized course covering an advanced topic in the health care area selected from current issues or themes in literature.
CIAM 510 Overview of the Aviation Field. (3 credits)
In-class, Part-time
Fall 2019
This course examines the field of aviation, its past, present and future as related to the following: airlines, airports, regulatory bodies, service providers, air navigation, as well as the evolution of air traffic.
CIAM 520 Air Transportation Finance and Economics. (3 credits)
In-class, Part-time
Fall 2019
This course examines the strategic financial issues facing the aviation industry, the government鈥檚 role鈥攏ational, regional and international鈥攁nd the economic effects on environment, safety and security.
CIAM 521 Aviation Safety and Security Management. (3 credits)
In-class, Part-time
Winter 2019, Winter 2020
Course examines the evolution and principles of managing safety and security in aviation by different aviation service providers, such as aviation training organizations, airlines, maintenance organizations, manufacturers, air navigation service providers and airports.
CIAM 522 Aviation Law and Policy. (3 credits)
In-class, Part-time
Winter 2019, Fall 2019
The course covers the fundamental legal principles and processes, international relations and diplomacy and institutional structures important to the aviation industry. It also examines the legal and policy aspects of liberalization, globalization and commercialization, safety and security, and environmental constraints.
CIAM 523 Air Navigation Services Management. (3 credits)
In-class, Part-time
Spring/Summer 2019, Spring/Summer 2020
Review of the various aspects of air navigation service management. Topics include: air navigation legislation, its applicability and impact on managerial decisions; roles, responsibilities and business models of Air Navigation Service Providers, financial planning challenges, global air navigation planning and the managerial impact of new technologies.
CIAM 524 Airline Management. (3 credits)
In-class, Part-time
Winter 2019, Winter 2020
This course will review the functions and decision-making process involved in planning and executing airline operations. Topics include: selection of routes and flight networks, fleet diversity, aircraft maintenance locations, gate assignments, air and ground crew scheduling, airline partnerships and the effects of deregulation.
CIAM 525 Airport Management. (3 credits)
In-class, Part-time
Spring/Summer 2019, Spring/Summer 2020
This course will provide an introduction to the airport system and the main issues concerning airport operations and development. Topics include: structure and complexity of the airport organization, airside operations, terminal operations, airport security and facilitation, commercial aspects of airports, airport design, maintenance and airport communications, and future trends.
CIAM 526 Air Cargo Management. (3 credits)
Winter 2019, Winter 2020
Course explores the operations, business and regulations related to cargo management. Some of the topics include: packaging and transportation options appropriate for each industry鈥檚 type or category of product, third party logistics providers, warehousing, costs, and implications on safety and security.
CIAM 540 Integrated Aviation Management Project. (3 credits)
Spring/Summer 2020
This capstone course provides participants with the opportunity to integrate, utilize and apply the knowledge acquired throughout the program to a real project.

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