Public sector organizations need to ensure fair AI implementation
Artificial intelligence can identify patterns in data much faster and more effectively and efficiently than humans can, but it is only applicable to the specific contexts in which data was created. Even then, AI can replicate the data鈥檚 biases and encode them, resulting in a major limitation that can lead to discrimination on the basis of sex or ethnicity. This is of particular concern for public sector organizations, which need to be fair to those they serve.
AI tools can have unanticipated consequences for managers
When a Los Angeles law firm began adopting new artificial intelligence tools to automate contract reviews, it looked like junior lawyers and paralegals might be out of a job. Yet, even as these tools conducted increasingly complex tasks, the firm鈥檚 workforce didn鈥檛 suffer. However, this shift to AI taking on some tasks previously performed by humans forced the firm to reconfigure its organizational structure.
AI is advancing, but people management still requires a human touch
Data could tell you a lot about your employees鈥� performance, capabilities, and even mental health. But there are risks associated with using algorithms to process this type of data. Artificial intelligence isn鈥檛 yet sophisticated enough to deal with the nuances involved.
Delve: Where Artificial Intelligence Meets Management Insights and Solutions
How can Artificial Intelligence augment and even improve management of and within organizations? In the interdisciplinary arena of management, AI is being applied to big-picture issues of organizational strategy and supply chain operations, as well as the ethical details of human resources and the many moving parts of the retail industry.
Delve: An Ethical, Human-Centred Approach to AI in Human Resources, with Matissa Hollister
Could Artificial Intelligence tools decide who gets hired or fired, who gets a raise, or who鈥檚 ready to be a mentor? Some already are, to varying levels of success, and it鈥檚 often difficult to discern their use value, let alone how to use them effectively and ethically, an arguable essential in HR.
Avoiding pitfalls of AI recruiting
While AI software could eliminate some bias in recruiting, Professor Matissa Hollister says the tool can exacerbate other types of bias, especially related to gender or education, by relying too heavily on an employee鈥檚 previous hiring patterns. She urges companies to be transparent with their candidates about the use of AI and acknowledge the technology鈥檚 shortcomings when deploying it as a hiring tool.
The impact of AI on human resources
In 2019, Professor Matissa Hollister began a Resident Fellowship at the World Economic Forum鈥檚 The Center for the Fourth Industrial Revolution (C4IR) in San Francisco.
Celebrating excellence in teaching at Desautels
Across programs and subject areas, the Desautels Faculty of Management recognizes the vital role that teaching plays in enriching the student experience and in inspiring the next generation of leaders.
The Distinguished Teaching Award recipients Jiro Kondo and Lisa Cohen were honoured at 平特五不中鈥檚 2021 Management Convocation ceremony for their excellence in teaching.
Congratulations to the following recipients of the 2021 teaching awards!
Delve: Here鈥檚 How to Check in on Your AI System, as COVID-19 Plays Havoc
A number of AI systems are breaking down in the context of the COVID-19 pandemic, spotlighting a well-known limitation of AI systems: they do not handle novel situations well. Professor Matissa Hollister of 平特五不中 provides guidance on how to adapt your AI systems in the wake of disruption.
Empowering the future of work with AI
Professor Matissa Hollister, 平特五不中 Fellow with the World Economic Forum, recently co-presented at the Virtual CogX conference on AI policies that enable the future of HR work.
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Understanding how AI can help combat COVID-19
Professor Matissa Hollister, 平特五不中 Fellow at the World Economic Forum鈥檚 Centre for the Fourth Industrial Revolution, sits down with TVO to share how high-tech firms are using AI to better understand and combat COVID-19.
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AI needs human creativity to flourish
AI has the power to transform our understanding of pandemics like COVID-19鈥攂ut it is only when paired with human creativity that opportunities abound. Professor Matissa Hollister examines the complementary nature of human and artificial intelligence, showing the strides that the two can make in identifying new outbreaks.
Delve: A Call for Social Reinvention (While Keeping our Distance)
Social distancing is on everyone鈥檚 lips and is well on its way to becoming the phrase of the year. The practices recommended under the social distancing banner offer our best chance to slow the progress of the COVID-19 virus and reduce the impact of this pandemic. However, the term itself, 鈥渟ocial distancing,鈥� is the wrong one and sends the wrong message.
The risk of bias in AI technologies
With AI technologies now able to perform HR duties, they are gaining the capacity to analyze candidate backgrounds and behaviour to determine their efficiency. A risk of this, Professor Matissa Hollister says, is that AI technologies may be capable of learning and perpetuating biases.
Delve: Disruption in the Workplace Podcast
Yann LeCun, Director of AI at Facebook and 2018 Turing Award recipient, and Desautels Professor of Organizational Behaviour Matissa Hollister answer the burning question: Is AI coming for your job?
