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Program Requirements

The Certificate in Health and Social Services Management will provide learners with an integrated base of management knowledge in the field of health and social services. It will focus on the development of skills in the day-to-day management of the provision of services in terms of both efficiency and human criteria.

Required Courses (30 Credits)

• CGMG 210 Fundamentals of Project Management (3 credits)

  Offered by: Management & Entrepreneurship (School of Continuing Studies)

  Overview

  General Management : Fundamental principles and best practices of project management essential to the successful development of projects or other complex undertakings within an organization; includes methods for defining, planning, and scheduling activities and resources.

  Terms: Fall 2023, Winter 2024, Summer 2024

  Instructors: Chasse, Andrew; Abbott, Bob (Fall) Nizov, Alexander; Gauthier, Louis-Charles (Winter) Gauthier, Sylvain (Summer)

  • Restrictions: Open to students currently in a program. Not open to Special Students.

  • **Due to the intensive nature of this course, the standard add/drop and withdrawal deadlines do not apply. Add/drop is the second lecture day and withdrawal is the fourth lecture day.

• CHLC 351 Foundations of Health and Social Services Systems (3 credits)

  Offered by: Administration & Governance (School of Continuing Studies)

  Overview

  Health Care : This course will provide an overview of private and public social services within Quebec and its evolution over the last century. Will examine the structures, functions and relations of social organizations. Students will achieve an understanding of the nature of the social services and the subjective impact of seeking and providing help.

  Terms: This course is not scheduled for the 2023-2024 academic year.

  Instructors: There are no professors associated with this course for the 2023-2024 academic year.

• CHLC 410 Fundamentals of Health and Social Services Info Systems (3 credits)

  Offered by: Administration & Governance (School of Continuing Studies)

  Overview

  Health Care : Fundamental approaches of information systems and data management.Topics covered include: integration of technology in the health care system; use of information technology and management systems to improve access, quality, safety and efficiency.

  Terms: This course is not scheduled for the 2023-2024 academic year.

  Instructors: There are no professors associated with this course for the 2023-2024 academic year.

  • Corequisite: CHLC 351.

• CORG 225 Foundation of Organizational Behaviour and Administration (3 credits)

  Offered by: Administration & Governance (School of Continuing Studies)

  Overview

  Organizational Behaviour : This course covers diverse theories and applications such as perception, motivation, decision-making, team dynamics, negotiation, conflict management, leadership, and organizational culture. Levels of analysis are on the individual, team and organizational level.

  Terms: Fall 2023, Winter 2024, Summer 2024

  Instructors: Sylvain, Nathalie-Michele; Stashin, Erin; Soer, Anna (Fall) Du Couturier-Nichol, Garrfield; Manolson, Sarah Leila (Winter) Di Maulo, Sonia (Summer)

• CORG 415 Leading Teams in Organizations (3 credits)

  Offered by: Administration & Governance (School of Continuing Studies)

  Overview

  Organizational Behaviour : An overview of leadership theories and models related to the management of teams in organizational settings. Topics such as team dynamics, underlying factors to successful and ineffective teamwork, strategies for supporting managers in improving team performance and team building will be addressed. In addition, practical strategies and leadership skills for leading teams will be applied and developed.

  Terms: Summer 2024

  Instructors: Hunter, James Beatty; Di Maulo, Sonia (Summer)

  • Restriction: Not open to students who have taken or are taking ORGB 420.

  • Prerequisite(s): MGCR 222 or CORG 225

  • This course will be held on May 2nd, 3rd, 4th, 5th, 6th, 7th, 9th, 10th, and 11th.

  • Due to the intensive nature of this course, the standard add/drop and withdrawal deadlines do not apply. Add/drop is the second lecture day and withdrawal is the third lecture day.

• CORG 416 Leading Change in Organizations (3 credits)

  Offered by: Administration & Governance (School of Continuing Studies)

  Overview

  Organizational Behaviour : An overview of theories and models on leading and managing organizational change. Topics such as leaders spearheading change, the change process, preventing and addressing resistance to change, and creating consensus and buy-in will be covered. Change models, theories and techno-structural methods will be applied using contemporary Canadian case studies.

  Terms: Fall 2023, Winter 2024

  Instructors: Saggers, Robert E (Fall) Sylvain, Nathalie-Michele; Malo, Kit (Winter)

  • Restriction: Not open to students who have taken or are taking ORGB 421

  • Prerequisite: MGCR 222 or CORG 225

  • *This course will be held on May 13, May 26, June 10 and June 16.

  • **Due to the intensive nature of this course, the standard add/drop and withdrawal deadlines do not apply. Add/drop is the first lecture day and withdrawal is the second lecture day.

• CPAG 220 Fundamentals of Public Finance, Budgeting and Reporting (3 credits)

  Offered by: Administration & Governance (School of Continuing Studies)

  Overview

  CPAG : Covers public finance; characteristics of budgeting; public funding; basics of fiscal analysis; concepts and terminology in financial reporting; cash management, monitoring and evaluation of budget performance.

  Terms: Fall 2023, Summer 2024

  Instructors: Noviello, Antoinette (Fall) Gatbach, Anas (Summer)

• CPAG 225 Foundations of Public Regulations and Ethics in Public Sector (3 credits)

  Offered by: Administration & Governance (School of Continuing Studies)

  Overview

  CPAG : Fundamental elements of the Canadian legal system; legal environment of Canadian public administration, law, institutions and processes; principles of public sector ethics; relationship between ethics, accountability and good governance.

  Terms: Winter 2024

  Instructors: Guay, Hélène; Monforte, Tanya (Winter)

• CPAG 300 Lean Operational Practices in Public Services (3 credits)

  Offered by: Administration & Governance (School of Continuing Studies)

  Overview

  CPAG : Lean principles and methods that can be applied to meet the demands for efficiency and quality in the public sector, encompassing a value-oriented approach to process improvement through waste elimination, flow, demand pull and perfection aiming to achieve operational excellence.

  Terms: Fall 2023, Winter 2024

  Instructors: Yazdanpanah, Marjan (Fall) Therrien, Serge (Winter)

  • This course will be held on June 13, 14, 15, 16, 17, and 18.

  • Due to the intensive nature of this course, the standard add/drop and withdrawal deadlines do not apply. Add/drop is the second lecture day and withdrawal is the third lecture day.

• CPRL 221 Professional Communication and Networking (3 credits)

  Offered by: Global & Strategic Comm. (School of Continuing Studies)

  Overview

  Public Relations : Fundamental theories and practices of communication and networking (internal and external) in the workplace. Writing, speaking, presentation and team interaction skills.

  Terms: Fall 2023, Summer 2024

  Instructors: Walsh, Brendan (Fall) Walsh, Brendan (Summer)