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For your Information Technology (IT) needs

Note: This is the 2010–2011 edition of the eCalendar. Update the year in your browser's URL bar for the most recent version of this page, or click here to jump to the newest eCalendar.

For your Information Technology (IT) needs

ƽÌØÎå²»ÖÐ's IT Services website is your one-stop shop for all central IT services at ƽÌØÎå²»ÖÐ. Visit www.mcgill.ca/it to:

  • Find details on all IT services, including available training and support. Services are organized by categories such as "Telephone, Network and Wireless".
  • Search the ƽÌØÎå²»ÖÐ IT Knowledge Base for FAQs and supporting articles on all IT services. Search by keywords such as "myƽÌØÎå²»ÖÐ", or by specific article number.
  • View system announcements and scheduled downtimes.
  • Read featured articles on computer security, new software and other timely tips.

Take an interactive video tour of IT services at . Here you'll learn about myƽÌØÎå²»ÖÐ, the University portal, and myCourses, for all of your online course content. You’ll also find information on accessing your ƽÌØÎå²»ÖÐ email, connecting to the ƽÌØÎå²»ÖÐ wireless network, taking computer clinics, and downloading free software available to students.

Logging In

Logging In

You need to use your ƽÌØÎå²»ÖÐ Username (usually in the form of firstname.lastname [at] mail.mcgill.ca) and ƽÌØÎå²»ÖÐ Password to access most central IT services including: myƽÌØÎå²»ÖÐ, myCourses, email, wireless, Virtual Private Network (VPN), and ƽÌØÎå²»ÖÐ's dialup access service (DAS).

To find out your ƽÌØÎå²»ÖÐ Username and set your ƽÌØÎå²»ÖÐ Password:

  1. Log in to Minerva (using your 9-digit ƽÌØÎå²»ÖÐ ID number and your 6-character PIN).
  2. Go to Personal Menu > Password for ƽÌØÎå²»ÖÐ Username
  3. Follow the onscreen instructions.

myƽÌØÎå²»ÖÐ (the University portal)

myƽÌØÎå²»ÖÐ (the University portal)

myƽÌØÎå²»ÖÐ is the central access point where you:

  • Read your email.
  • Check myCourses.
  • Get direct links to Minerva to view and update your student records and account information.
  • Search the ƽÌØÎå²»ÖÐ Library Catalogue.
  • Keep abreast of the latest ƽÌØÎå²»ÖÐ news.
  • And more.

Click myƽÌØÎå²»ÖÐ at the top-right corner of the ƽÌØÎå²»ÖÐ home page (www.mcgill.ca) and sign in using your ƽÌØÎå²»ÖÐ Username and ƽÌØÎå²»ÖÐ Password.

Browser compatibility

Browser compatibility

myƽÌØÎå²»ÖÐ currently supports the latest versions of the following browsers:

  • Internet Explorer (IE) (Windows)
  • Firefox (Mozilla) (Windows/Macintosh)
  • Netscape (Windows)

myCourses

myCourses

Many of your courses will have online materials or activities such as assignments and readings, the syllabus, project guidelines, discussion forums, calendars, etc.

Access your online course content via myCourses at www.mcgill.ca/mycourses or through links within myƽÌØÎå²»ÖÐ.

  • Sign in using your ƽÌØÎå²»ÖÐ Username and ƽÌØÎå²»ÖÐ Password.
  • Click myCourses (WebCT Vista) to enter the site.
  • Verify your browser settings using the Check Browser utility at the top-right corner of the page.

Find more information on myCourses for students at: www.mcgill.ca/it.

Email

Email

Your ƽÌØÎå²»ÖÐ Email Address (usually in the form of firstname.lastname [at] mail.mcgill.ca) is the University's official means of email communication with you. For information on the policy, see E-mail Communications with Students. Access your email at or through the myƽÌØÎå²»ÖÐ portal using your ƽÌØÎå²»ÖÐ Username and ƽÌØÎå²»ÖÐ Password. View your ƽÌØÎå²»ÖÐ Username, ƽÌØÎå²»ÖÐ Email Address and set up your ƽÌØÎå²»ÖÐ Password on the Minerva Personal Menu.

Online Student Directory

Online Student Directory

You can opt in to the student directory and make it easier for your fellow classmates to contact you. Find more on this service at www.mcgill.ca/directory/students.

Getting Connected

Getting Connected

You will need to use your ƽÌØÎå²»ÖÐ Username and ƽÌØÎå²»ÖÐ Password to access the services listed below. You can find more details on these services at www.mcgill.ca/it:

Wireless: Access the Internet using your laptop or other mobile device from virtually anywhere on campus, through the ƽÌØÎå²»ÖÐ Wireless network. Log in to the Wireless network using your ƽÌØÎå²»ÖÐ Username and ƽÌØÎå²»ÖÐ Password.

Virtual Private Network (VPN): If you connect to the Internet with an Internet Service Provider (ISP) other than ƽÌØÎå²»ÖÐ's Dialup Access, you need to establish a VPN connection to access ƽÌØÎå²»ÖÐ restricted sites and resources (e.g., Library databases). Connect by VPN using your ƽÌØÎå²»ÖÐ Username and ƽÌØÎå²»ÖÐ Password.

Dialup Access (DAS): If you do not have a high-speed ISP, use ƽÌØÎå²»ÖÐ’s dialup service and connect to the Internet using your telephone line and a modem. Log in to DAS using your ƽÌØÎå²»ÖÐ Username and ƽÌØÎå²»ÖÐ Password.

ƽÌØÎå²»ÖÐ Residences Telecommunications: For students living in ƽÌØÎå²»ÖÐ Residences and ƽÌØÎå²»ÖÐ Off-Campus Residences, there is a Voice and Data (wired and wireless) service.

Computer Labs: Many faculties and departments provide computer labs for students in their programs. For lab locations, computer availability, software/peripheral availability and more, see .

Connectivity@ƽÌØÎå²»ÖÐ iCare Clinic: Attend this free, hands-on clinic and learn how to configure your computer to connect to the Internet via wireless or modem, and how to set up a VPN connection. Find out how to register for IT Training at www.mcgill.ca/it.

Safe Computing

Safe Computing

Computing Safety iCare Clinic: Attend this free clinic and learn how to prevent viruses, spyware, adware and other malicious programs from infecting your computer. Find out how to register for IT Training at www.mcgill.ca/it.

Free software: Download free antivirus software and other campus software from ƽÌØÎå²»ÖÐ's Software Licensing site at www.mcgill.ca/software. Find out more about campus software and protecting your computer at www.mcgill.ca/it.
Note: Be sure to uninstall any previous antivirus software from your computer before installing new antivirus software.

Ten tips for keeping information secure: Read the University’s information security tip sheet found at www.mcgill.ca/infosec/tips.

Set up your security questions in myƽÌØÎå²»ÖÐ

Set up your security questions in myƽÌØÎå²»ÖÐ

Setting up your security questions and answers for your ƽÌØÎå²»ÖÐ Password allows you to use the Forgot Password? link found on several ƽÌØÎå²»ÖÐ applications, in case you forget it.

Once you have set up your ƽÌØÎå²»ÖÐ Password in Minerva, log into myƽÌØÎå²»ÖÐ () and click the ƽÌØÎå²»ÖÐ Password Security portlet. Follow the onscreen instructions to set up your own security questions and responses.

Need Help?

Need Help?

Welcome New Students: Take an interactive guided tour of IT services: at .

ƽÌØÎå²»ÖÐ IT Knowledge Base: Search the IT Knowledge Base at for setup instructions and answers to commonly asked questions about IT.

Getting Help?

Getting Help?

Contact the ICS Service Desk by submitting your request via a web form at , or find out phone and walk-in support hours at www.mcgill.ca/it.

Programs, Courses and University Regulations—2010-2011 (last updated Apr. 22, 2010) (disclaimer)
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