/it/taxonomy/term/612/all en /it/article/what-user-testing-servicenow-itsm-taught-us-about-how-our-audience-understands-our-services <p>To achieve the usability goals we set for our new <a href="http://www.servicenow.com/">ServiceNow</a> service catalogue, we knew we needed to answer a key question, "How does our audience understand the services we provide?"</p> <p>To find out, we decided to conduct a series of exercises that included:</p> Thu, 03 Jan 2019 13:30:00 +0000 Joyce Peralta 42873 at /it