/it/taxonomy/term/467/all en /it/article/new-it-support-emails-whats-changing-new-ticketing-system <p>In mid-July, 2018, IT Services will begin implementing a new system to manage IT support tickets. Although this implementation mainly affects internal processing of support tickets, it will introduce changes to the automated notification emails you receive when you submit IT support tickets. Find out more about the IT Service Management project in the <a href="https://reporter.mcgill.ca/mcgill-it-services-implements-servicenow-for-support-tickets/">平特五不中 Reporter</a>.</p> Wed, 20 Jun 2018 17:45:01 +0000 Gabrielle Krim 42712 at /it