IT Services - Channels - Home page, News and announcements

IMPORTANT: Windows 11 Upgrade Rollout / Annonce de la mise à niveau vers Windows 11

ƽ��岻�� — Mon, 13 May 2024 19:28:03 +0000

Exciting changes are coming your way! Windows 10 will be upgraded to Windows 11 on ICS-managed computers, bringing you enhanced features and performance. The upgrade will be rolled out gradually. Newly acquired devices will be pre-installed with Windows 11!

Omnivox decommissioning and transition to Qualtrics

ƽ��岻�� — Thu, 16 May 2024 18:03:51 +0000

New changes to the e-election platform!

We would like to advise you that the decision was made to replace the Omnivox solution with an existing, similar tool called Qualtrics. This will allow IT Services to streamline our solutions and reducing service duplication, and in addition to this, the Qualtrics solution will bring enhanced features, improved data security, and a more user-friendly interface, all of which will significantly improve your e-election experience. The Qualtrics solution is now available upon request as of May 13, 2024.

Important: OneDrive and ƽ��岻�� Outlook email storage space reduction.

ƽ��岻�� — Mon, 15 Jan 2024 15:40:56 +0000

Students! Please read carefully since the information contained in this announcement will affect your ability to store files in your OneDrive account and may affect your ability to send emails from Outlook after May 31^st 2024.

Microsoft is introducing changes to our service offering across our Microsoft 365 Education suite that require us to place limits on storage. As of May 31^st, 2024, students will have 20GB (Gigabytes) of OneDrive storage space, in addition to 20GB of Outlook email storage.

Updates coming to myFuture: enhancing student experience!

ƽ��岻�� — Fri, 17 May 2024 16:16:28 +0000

La version française suit ci-dessous.

This message is intended solely for users of the myFuture manager portal on behalf of Darlene Hnatchuk, Director - Career Planning Service (CaPS).

Dear all,

IMPORTANT: Please review your MS ‘Public’ Teams group(s) before May 27, 2024

ƽ��岻�� — Wed, 08 May 2024 20:48:45 +0000

La version française suit.

The following is a message from ƽ��岻�� IT Services.

ALL owners of "Public" MS Teams groups are required to audit their groups.

VPN Downtime Alert - Monday, April 29, between 5:00am-6:00am

ƽ��岻�� — Wed, 24 Apr 2024 18:03:22 +0000

VPN Downtime Alert: There will be a temporary interruption in VPN service on Monday, April 29, between 5:00 a.m. and 6:00 a.m. VPN access will not be available during this period.

We apologize for the inconvenience and thank you for your understanding.

Cartoon of the month

ƽ��岻�� — Wed, 08 Sep 2021 17:34:49 +0000

Cartoon caption: There's a lot of sensitive personal information on this flash drive so handle it with care!

Do you know where all your removable storage devices are (i.e., USB flash drives, external hard drives, DVDs)?

To protect sensitive information belonging to you or others: Ensure that your removable devices are kept in a safe location (i.e., locked in an office drawer, home or office location with restricted access, etc.).

It's now easier to request an IT Comms service!

ƽ��岻�� — Wed, 10 Apr 2024 14:40:54 +0000

Hello ƽ��岻�� staff,

IT Comms is your one-stop shop for all communications needs. We now made it easy for you to submit a communication request, using an easy-to-fill-out form that ensures your request is in our hands quickly for a fast turnaround delivery. Please use this form instead of email or MS Teams to send your requests to our team, it will prevent your request from slipping through the cracks when your usual contact at IT Comm is on vacation or away for a few days.

IT Services' 2023 Annual Report now available!

ƽ��岻�� — Thu, 28 Mar 2024 19:54:23 +0000

Take a look back at IT Services’ achievements in 2023, another busy year of providing ƽ��岻��’s nearly 50,000 students, staff, and faculty with a unified, secure, sustainable, and strategic digital experience. We invite you to read our Annual Report.

Users may be intermittently unable to download attachments or view embedded images in Outlook on the web

ƽ��岻�� — Thu, 04 Apr 2024 16:33:55 +0000

Users may see the following error message when an attachment fails to download: “Error downloading the file content.” Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web.

If available, users can download attachments and view embedded images consistently through the Outlook desktop client.

IT Services is currently working on a fix to resolve the issue.

myCourses: grade export function unavailable

ƽ��岻�� — Wed, 20 Dec 2023 19:57:37 +0000

In myCourses, instructors are currently unable to export grades to Minerva from myCourses. This is an ongoing issue that IT Services is actively addressing, working closely with the vendor to restore this function and testing possible fixes.

As a temporary workaround, instructors need to manually enter grades in Minerva. Please see the following articles for relevant instructions:

Some users may experience multiple issues with Microsoft Teams

ƽ��岻�� — Fri, 26 Jan 2024 19:27:27 +0000

Update: January 29th, 9:15: The problems affecting Microsoft Teams were resolved over the week-end. If you are still experiencing problems, please restart your computer. If the problem persists, please contact the service desk.

Update: January 26th, 16:08: No resolution yet but Microsoft is applying configuration changes intended to reduce customer impact as quickly as possible. We will provide further updates as we receive them.

Known issue: Intermittent search-related issues

ƽ��岻�� — Mon, 26 Feb 2024 21:45:49 +0000

Users may experience intermittent issues where the web search engine returns no information, or is slow to display results. This also affects Profiles in the WMS. The team is currently working with the vendor to fix this issue as quickly as possible.

IT Support email to be decommissioned

ƽ��岻�� — Thu, 15 Feb 2024 20:49:16 +0000

Please be advised that the IT Support email (itsupport [at] mcgill.ca) will be decommissioned later this year.

We recommend instead that you visit the IT Support site at mcgill.ca/itsupport for all your IT needs.

Need IT help? Visit the IT Support site for quick and easy solutions (login required):

RESOLVED: Outage Student Accessibility and Achievement services

ƽ��岻�� — Wed, 21 Feb 2024 15:25:03 +0000

This is now resolved.

Due to a system error, students new to Student Accessibility and Achievement cannot book appointments through Clockwork. Additionally, some students are experiencing errors when scheduling their tests and exams. This is a known issue that is actively being worked on with ƽ��岻�� IT. To learn more, please visit the System Status page in the ƽ��岻�� IT portal.

uPrint Anywhere downtime scheduled Thursday, February 22 from 5:00pm-8:00pm

ƽ��岻�� — Mon, 19 Feb 2024 21:45:39 +0000

uPrint Anywhere, the email –based solution that allows you to print from your mobile devices, will undergo maintenance on Thursday, February 22, 2024, from 5:00pm to 8:00pm.

IMPORTANT UPDATE: As of March 18, Authy desktop has been discontinued - Install OneAuth to continue authentication on Windows or Mac device

ƽ��岻�� — Tue, 20 Feb 2024 14:35:48 +0000

The Authy desktop apps for Windows, macOS and Linux has been discontinued by the vendor and will no longer be supported as authentication method after March 18, 2024. Please install the secure alternative application, OneAuth to continue authentication on your Windows or Mac device.

When opening the Authy desktop app you may notice the following message from the vendor:

Update successful: Banner INB and Minerva are now up and running!

ƽ��岻�� — Tue, 13 Feb 2024 16:09:16 +0000

UPDATE SUCCESSFUL:

We would like to thank you for your patience during the recent Banner downtime.

The scheduled upgrade has been successfully completed and all related systems are now up and running!

ORIGINAL MESSAGE posted on March 12, 2023:

La version française suit.

IT Services is preparing for a required upgrade to Banner. Upgrading our systems on a regular basis is a fundamental activity that ƽ��岻�� does to ensure we get the most functionality and security out of our tools and systems. 

Resolved: Banner Remote Desktop error

ƽ��岻�� — Tue, 13 Feb 2024 15:23:03 +0000

Resolved (Tuesday, February 13th, 4:10PM): Issue has been resolved. All environments are now functional.

Some users may be experiencing issues accessing or seeing delays in connecting to the Banner INB. We are working on fixing the issue.

UPDATE: Issue affecting student enrolment updates in myCourses

ƽ��岻�� — Fri, 05 Jan 2024 17:04:31 +0000

UPDATE: Some students may notice a discrepancy between updates to their enrolment records and those displayed in myCourses. Please note that this is a temporary issue that does not affect enrolment records and will be resolved shortly.

Clarification of restrictions on WeChat use

ƽ��岻�� — Fri, 17 Nov 2023 21:53:20 +0000

Although it is prohibited to use WeChat on any ƽ��岻��-managed/owned device, individuals can continue to use WeChat on their personal devices using their personal accounts.

We remind you to be vigilant and exercise your discretion when using apps that can access your personal information if the proper privacy settings are not available or in place.

Phishing scam: RE: Final Reminder: Complete: [name] DocsOnline Docs Via E-Sign #63 - Mcgill Project-08(REVISED)

ƽ��岻�� — Fri, 17 Nov 2023 18:49:07 +0000

A phishing email is targeting the ƽ��岻�� community with the subject "RE: Final Reminder: Complete: [name] DocsOnline Docs Via E-Sign #63 - Mcgill Project-08(REVISED)." See an example of the message above.

Restriction of WeChat on ƽ��岻�� devices / Interdiction WeChat sur les appareils de ƽ��岻��

ƽ��岻�� — Thu, 16 Nov 2023 14:46:15 +0000

This message was updated on November 20, 2023.

Ce message a été mis à jour le 20 novembre 2023.

La version française suit

Dear members of the ƽ��岻�� community,

Effective immediately, please be advised that the installation and use of the social network WeChat from an application or Web browser is prohibited on any ƽ��岻��-managed/owned device, including desktop and laptop computers, mobile phones, and tablets. Individuals can continue to use WeChat on their personal devices using their personal accounts.

Elevating security by enhancing 2FA

ƽ��岻�� — Wed, 13 Jan 2021 19:45:14 +0000

In ƽ��岻��’s ongoing efforts to strengthen our security, we will continue to introduce enhancements to Microsoft Authenticator, including:

(Closed) WIN A HOODIE: Enter the IT Services Virtual Scavenger Hunt contest!

ƽ��岻�� — Thu, 17 Aug 2023 16:27:03 +0000

The IT Services Virtual Scavenger Hunt contest is now closed. Thank you to everyone who entered - we will contact the winners shortly.

***

Welcome to a new term! The IT Services Virtual Scavenger Hunt is now open to all ƽ��岻�� students. Take our quiz and enter to win a ƽ��岻�� hoodie! Details below.

How to enter:

Important update: retirement of wiki feature in Microsoft Teams as of Jan. 2024

ƽ��岻�� — Mon, 06 Nov 2023 20:31:30 +0000

Are you the owner of an MS Teams workspace featuring a wiki tab, typically used for meeting notes?

If so, we would like to inform you about a significant change concerning the wiki feature (usually used for meeting notes) in Microsoft Teams. Microsoft has announced that as of January 2024, the wiki feature will be retired and replaced by OneNote.

In this article:

How does this affect you?

Actions you will need to take

Steps to export wiki content to OneNote

Stream (on SharePoint) has replaced Stream (Classic)

ƽ��岻�� — Tue, 31 Oct 2023 15:05:14 +0000

ƽ��岻�� has completed its transition from the Stream (Classic) video-sharing platform to the new Stream (on SharePoint). Effective October 31, 2023, the Stream (Classic) interface is permanently disabled.

Stream (on SharePoint) is an intelligent enterprise video experience that is part of Microsoft 365. It empowers you to record, upload, discover, share, and manage video like any other file. Video is like any other document. It seamlessly integrates with apps across Microsoft 365, so you get the same experience no matter where you add or engage with video content.

Update: myProgress has been restored.

ƽ��岻�� — Mon, 02 Oct 2023 14:14:03 +0000

The myProgress service has now been restored.

Safe usage of your ƽ��岻�� username and password

ƽ��岻�� — Thu, 21 Sep 2023 17:12:52 +0000

Weak or stolen passwords are hackers’ primary points of entry. If you use the same password for various accounts (even if it a strong password), a security breach for one of those accounts puts all accounts at risk.

If you are prompted to create new credentials, make sure to create a unique password for your new account and:

Wired connectivity has been restored at Macdonald campus

ƽ��岻�� — Fri, 29 Sep 2023 20:40:09 +0000

UPDATE: The wired connectivity at Macdonald campus has been restored.

New recipient limit for Non-2FA enabled ƽ��岻�� email accounts

ƽ��岻�� — Thu, 28 Sep 2023 20:09:19 +0000

In an effort to limit the impacts of unsolicited and fraudulent emails being sent in large numbers to the ƽ��岻�� community, ƽ��岻��’s IT Infrastructure & Information Security has decided to limit the number of emails that can be sent from non-2FA (two-factor authentication) enabled email accounts.

VPN UPDATE: Cisco AnyConnect has been replaced by Cisco Secure Client

ƽ��岻�� — Wed, 27 Sep 2023 20:35:10 +0000

The way we currently access ƽ��岻��’s VPN (via Cisco AnyConnect) has been replaced by Cisco Secure Client. Cisco Secure Client is an upgraded version of Cisco AnyConnect and offers enhanced features, security and performance.

NOW LIVE: Minerva’s login page has been updated to implement 2FA and SSO.

ƽ��岻�� — Mon, 02 Oct 2023 14:31:38 +0000

The login page for Minerva has been updated to implement Two-Factor Authentication (2FA) and Single Sign-On (SSO).

The new login page includes two options to log in. Please take note of which login method you should use:

Phishing scam: (Attention chair.psychiatry) | Re-authenticate 2 Factor Authentication (2Fa) | September 2023

ƽ��岻�� — Fri, 15 Sep 2023 15:31:44 +0000

A phishing email is targeting the ƽ��岻�� community with the subject "(Attention chair.psychiatry) | Re-authenticate 2 Factor Authentication (2Fa) | September 2023". See an example of the message above. The message contains a QR code and asks you to scan it with your phone camera:

"Dear User:

Your authenticator session has expired today. Kindly re-authentication with your mobile device to avoid being locked out of your email account.

Quickly scan the QR Code below with your smartphone camera to re-authenticated your password security.

Phishing scam: Mcgill Authentication For [name]@mcgill.ca Expires on [date]

ƽ��岻�� — Tue, 12 Sep 2023 21:15:30 +0000

A phishing email is targeting the ƽ��岻�� community with the subject "Mcgill Authentication For [name]@mcgill.ca Expires on [date]". See an example of the message above. The message contains a QR code and asks you to scan it with your phone camera:

"Message date: [date]

Promptly scan below QR code with your phone camera to release HELD messages

[fraudulent QR code]

Some messages failed to load and could'nt be delivered."

Important Change: Microsoft Authenticator app is now the primary method for Two-Factor Authentication

ƽ��岻�� — Thu, 24 Aug 2023 14:01:17 +0000

Microsoft has updated its authentication process, making the Microsoft Authenticator app the preferred method of authentication. For individuals such as staff, faculty, and students who have opted for various methods of authentication, including Microsoft Authenticator, the system will now prioritize the use of the Microsoft Authenticator app by default.

RESOLVED: Course synchronization issue with myCourses

ƽ��岻�� — Wed, 23 Aug 2023 20:42:25 +0000

Update: The issue affecting course synchronization in myCoures has been resolved.

Original message, published on August 24, 2023:

Currently, there are several courses experiencing synchronization issues with myCourses. Additionally, there are students and instructors who are not correctly enrolled in these courses. In some cases, courses appear as synchronized or created in Banner and Minerva, while myCourses does not reflect any record of these courses.

RESOLVED: Non-credit course registration system experiencing issues

ƽ��岻�� — Wed, 23 Aug 2023 14:37:28 +0000

The issues affecting the non-credit course registration system have now been resolved.

Original announcement: A technical issue is affecting the non-credit course registration system. As a result, students of the School of Continuing Studies may be unable to access ƽ��岻�� services. IT Services is working towards a resolution, and we thank you for your patience during this time.

RESOLVED: Facilities and Space Management System (FAMIS) is now available

ƽ��岻�� — Mon, 21 Aug 2023 14:18:17 +0000

The issue affecting Facilities and Space Management System (FAMIS) is now resolved and the system is now available.

Original message: ƽ��岻��'s Facilities and Space Management System (FAMIS) is currently unavailable. IT Services is working towards a resolution. We thank you for your patience.

Phishing scam: "Completed: Complete with Via-Sign: #7 - 34499-07-# Monday July 2023"

ƽ��岻�� — Mon, 17 Jul 2023 20:50:07 +0000

There is a phishing email targeting the ƽ��岻�� community with the subject "Completed: Complete with Via-Sign: #7 - 34499-07-# Monday July 2023". The message body contains a fraudulent link.

Wi-Fi network: Messages on iOS and MacOS devices

ƽ��岻�� — Wed, 12 Jul 2023 20:39:24 +0000

On July 11th, the security certificate that secures authentication to ƽ��岻��'s wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks was renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner. For Android and most Windows devices, no change was necessary, but most iOS and MacOS devices are displaying a message that prompts users to accept the certificate.

Please follow these instructions to accept the certificate (see attached document for screenshots):

iOS:

New two-factor authentication (2FA) enhancements

ƽ��岻�� — Wed, 12 Jul 2023 16:11:54 +0000

Over the next few months, we will introduce enhancements for those of you that use Microsoft Authenticator for two-factor authentication (2FA), and make it much easier for you to report suspicious emails in Outlook.

Report suspicious emails in just a few seconds!

ƽ��岻�� — Wed, 12 Jul 2023 16:20:56 +0000

Reporting spam or a suspicious email just got easier. You can now report them with the click of a button (or two) in Outlook for desktop, web, and mobile.

UNIWeb decommissioning on Aug.11, 2023

ƽ��岻�� — Fri, 09 Jun 2023 18:59:47 +0000

On August 11, 2023, UNIWeb will no longer be accessible to ƽ��岻�� staff and students. Given the very low usage rate and relatively high cost of the UNIWeb license, the decision has been taken to discontinue access to this tool.

Refer to the full message from the Academic Personnel Office.

Temporary Minerva outage now resolved

ƽ��岻�� — Wed, 07 Jun 2023 13:44:28 +0000

Earlier today, Minerva experienced a temporary outage and some users were unable to access the site during this time. Please be advised that all users should now be able to access Minerva.

We thank you for your understanding.

Phishing scam: From "Document Notification", subject line "[Date] Message for..."

ƽ��岻�� — Thu, 25 May 2023 21:11:41 +0000

A targeted phishing email is currently circulating, asking you to click on a fraudulent link (see image).

Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a ƽ��岻�� source.

Phishing scam: Subject line "Action required: for..."

ƽ��岻�� — Thu, 18 May 2023 16:24:30 +0000

A targeted phishing email is currently circulating, asking you to open an attachment that contains a fraudulent link. See an example of the message to the left.

Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a ƽ��岻�� source.

Zoom licenses will be reset on May 18, 2023: Your login is required to reactivate privileges

ƽ��岻�� — Wed, 26 Apr 2023 14:35:00 +0000

On May 18, 2023, ƽ��岻�� will reset its Zoom licenses back to their basic (default) setting for account maintenance purposes and to remove inactive accounts. In order to reinstate your full Zoom account functionality, you will need to login anew. With the basic account setting, meeting times will be shorter and you will not be able to create recordings. You may reactivate your license and additional privileges by logging in to your Zoom account any time after this reset at https://mcgill.zoom.us.

UPDATE: Technical issue affecting ƽ��岻�� MarketPlace (MMP) now resolved

ƽ��岻�� — Mon, 15 May 2023 18:52:51 +0000

UPDATE: The technical issue affecting MMP is now resolved.

Original message, published May 15, 2023:

We are experiencing a technical issue with MMP. You can continue submitting your purchase requisitions; however, there may be delays in issuing POs to the supplier. We are working on resolving the issue.

Phishing scam: "Microsoft De-Activation In Progress"

ƽ��岻�� — Fri, 12 May 2023 20:20:39 +0000

There is a phishing email targeting the ƽ��岻�� community with the subject "Microsoft De-Activation In Progress". See an example of the message above. The example we received says,

"Dear User,

This is the last time we will notify you that we'll stop processing incoming emails in your school account, and the reason is you failed to verify your Microsoft account which may lead to the permanent deletion of your account from our database in the next few hours.

Kindly take a minute to complete our email verification below

Microsoft Teams issue on Mac

ƽ��岻�� — Thu, 13 Apr 2023 17:43:53 +0000

Microsoft's recent standard service update inadvertently introduced a code error causing Microsoft Teams to intermittently crash for Mac client users. Microsoft is on track to deploy a fix by the end of May. However, it may take up to a month for Microsoft to complete the deployment. As the deployment progresses, users may start to experience mitigation relief.

FREE Research Computing Services for Researchers (Calcul Québec)

ƽ��岻�� — Mon, 05 Dec 2022 14:46:30 +0000

ƽ��岻�� is a founding member of Calcul Québec, a consortium of Québec Universities whose objective is to provide Advanced Research Computing (ARC) infrastructure and expertise to the research community.

What services are offered?

ƽ��岻�� and Calcul Québec work closely together to offer the following services:

UPDATE SUCCESSFUL: Documentum upgrade from March 10 to 13

ƽ��岻�� — Fri, 03 Mar 2023 22:36:46 +0000

UPDATE SUCCESSFUL:

We would like to thank you for your patience during the recent Documentum downtime.

The scheduled upgrade has been successfully completed and all related systems are now up and running!

ORIGINAL MESSAGE posted on March 3, 2023:

Dear members of the ƽ��岻�� community,

Spectrum NG Sign-On mechanism update, February 28th 2023

ƽ��岻�� — Tue, 28 Feb 2023 16:59:19 +0000

Please note that Spectrum NG Sign-on mechanism was updated today, February 28^th, to an enhanced, up-to-date version including 2FA (Two-factor authentication). If you experience trouble signing-in, please reach out to the Service Desk and include the steps you followed and a screenshot of the error message.

Quebec government directive to remove TikTok from mobile devices

ƽ��岻�� — Fri, 03 Mar 2023 18:34:14 +0000

La version française suit.

Dear members of the ƽ��岻�� community,

Effective immediately, please be advised that the application TikTok must not be installed on any mobile device (i.e., mobile phone or tablet) that has been provided to you by the University, or on any mobile device for which ƽ��岻�� covers the cost of the mobile service. If you currently have TikTok installed on your ƽ��岻�� mobile device, you must remove it immediately.

Automated uninstallation of unused software on ƽ��岻��-managed machines

ƽ��岻�� — Mon, 13 Feb 2023 02:15:18 +0000

As part of ƽ��岻��’s ongoing efforts to keep our systems secure, ƽ��岻�� IT Services will begin on February 15, 2023, automatically uninstalling unused and outdated software that may contain security vulnerabilities from ICS-managed desktop and laptop Windows computers.

How does this affect you?

Malicious email: Beware of emails with MS OneNote attachment

ƽ��岻�� — Thu, 27 Aug 2020 18:37:52 +0000

The education network is currently facing a large wave of fraudulent emails with a Microsoft OneNote attachment containing Qakbot malware. The impact of an infection by this malware is high, so the IT Information Security department has taken the precaution to block emails containing these attachments when they originate from an external source (e.g. come from a non-ƽ��岻�� email address).

We recognize that there will be cases where people may need to receive legitimate OneNote files from external sources who do not have a ƽ��岻�� email address. As a workaround, we recommend you:

Resource Account Information Drop-In Sessions for Sponsors

ƽ��岻�� — Wed, 08 Feb 2023 19:34:58 +0000

Hello,

The IT Services team has created 10 information drop-in sessions for the resource account sponsor community to ask any questions they may have regarding their respective account(s) and about the process moving forward, whether your respective account(s) should remain active, deactivated, transferred to a shared mailbox account, or transitioned to another type of non-personal account.

Please attend one of the sessions that best suits your availability.

myCourses: Processing delays in course enrolment and unenrolment

ƽ��岻�� — Mon, 09 Jan 2023 19:04:32 +0000

An issue affecting myCourses is causing processing delays with course enrolment and unenrolment. Users may not immediately see their updated enrolment records on myCourses.

We thank you for your patience while we work to resolve the issue.

Staff and student versions of It Takes All of Us will be available in myCourses

ƽ��岻�� — Wed, 14 Dec 2022 14:42:37 +0000

An updated version of It Takes All of Us for all students, staff, and faculty will be live and available in myCourses as of January 30, 2023. More details: /sv-education/

Free cloud storage for students via Microsoft OneDrive

ƽ��岻�� — Wed, 19 Nov 2014 17:13:40 +0000

Did you know... ƽ��岻�� students have access to 20 GB FREE personal file space on OneDrive, Microsoft’s cloud file storage component of the Office 365 package.

Important: New OneDrive storage capacity

Please note that students admitted on and after December 11th, 2023, receive 20GB of storage for ƽ��岻��'s OneDrive as well as 20GB storage for ƽ��岻��'s email (Outlook).

For now, the storage capacity allotted to students admitted before that date will not be affected.

Updates to ƽ��岻��’s anti-virus software: Messages displayed on Windows machines during scheduled update

ƽ��岻�� — Thu, 27 Oct 2022 22:16:45 +0000

ƽ��岻��-managed desktop and laptop Windows computers will receive an important security update beginning on October 31, 2022. Cisco Secure Endpoint, ƽ��岻��’s antivirus software, will receive its regularly scheduled, monthly update. The process to update all affected machines will take approximately 2 weeks.

Enhanced anti-phishing and anti-malware protection to be enabled for the full ƽ��岻�� community

ƽ��岻�� — Thu, 20 Oct 2022 19:30:47 +0000

On October 24th 2022, IT Services will be adding enhanced anti-phishing and anti-malware protection to your ƽ��岻�� email and Microsoft Teams conversations. Here are some details on what’s changing:

Phishing scam: "HIRING!!! SERIOUS ENQUIRES ONLY NOTE: ( 18+ and Above )"

ƽ��岻�� — Tue, 20 Sep 2022 13:49:53 +0000

A targeted phishing email is currently circulating, asking you to open an attachment that contains a fraudulent link to a shared document. See an example of the message to the left.

Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a ƽ��岻�� source.

Phishing scam: "Office 365 Password Requirement Pending"

ƽ��岻�� — Tue, 20 Sep 2022 13:31:16 +0000

A targeted phishing email is currently circulating, asking you to open an attachment that contains a fraudulent link to a shared document. See an example of the message to the left.

Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a ƽ��岻�� source.

FAMIS access now on containment site as of June 15, 2022

ƽ��岻�� — Sat, 11 Jun 2022 04:03:36 +0000

As of June Wednesday, June 15, 2022 ƽ��岻��'s Facilities and Space Maintenance System, FAMIS will only be accessible through a remote connection to a secure "containment" environment. This is necessary because FAMIS only runs in Internet Explorer, which is no longer supported by Microsoft.

uPrint price increase as of May 1, 2022

ƽ��岻�� — Tue, 26 Apr 2022 14:30:47 +0000

As of May 1, 2022, the price of printing impressions (print and copies) using the uPrint service will be increased to the following:

From:

Black and white impressions: $0.07/per impression
Colour impressions: $0.23/per impression

To: (for all paper sizes)

ƽ��岻��’s Student Directory to be decommissioned on May 30, 2022

ƽ��岻�� — Tue, 03 May 2022 13:03:46 +0000

ƽ��岻��’s Student Directory, where students can choose to share their contact information with their fellow students or the community at large, will be decommissioned as of May 30, 2022. If you are a student whose information is listed in the directory, no action is required on your part.

The option to add or remove your name and contact information from the Student Directory has been removed from Minerva. If you are listed in the Student Directory and wish to remove your contact information before May 30, please contact the IT Service Desk.

UPDATED: Wired and wireless connectivity issues at 5100 de Maisonneuve

ƽ��岻�� — Wed, 23 Mar 2022 17:48:51 +0000

Update (March 30, 2022)

The wired network outage at 5100 de Maisonneuve reported last week is ongoing. We have learned that the issue was caused by a fire in the manhole, which damaged the fiber cable. Emergency teams from the City of Montreal are on site and we hope to be able to resolve the issue by early next week once their work is complete. Check back here for status updates.

Original message (March 23, 2022)

Tips to avoid issues with Zoom recordings

ƽ��岻�� — Wed, 09 Sep 2020 19:34:29 +0000

Tips for all ƽ��岻��

If you are signing into Zoom directly, go to https://mcgill.zoom.us - If you are not accessing Zoom through myCourses (recommended method), be sure to sign into ƽ��岻��'s zoom site with your ƽ��岻�� Username and Password, not the general Zoom.us site.

Tips for instructors

Introducing Gartner Technical Resource Library

ƽ��岻�� — Mon, 10 Jan 2022 14:40:02 +0000

In line with our strategic goal to be a first-class learning organization, ƽ��岻�� has engaged with Gartner, an industry-leading research and advisory service, to deepen and expand our insight into IT industry best practices and trends. We are pleased to announce that all members of the ƽ��岻�� community (administrative staff, academic staff, researchers, students) now have access to this Gartner resource.

UPDATE: myƽ��岻�� portal relocated

ƽ��岻�� — Tue, 07 Dec 2021 19:32:28 +0000

The myƽ��岻�� portal is now located at mcgill.ca/mymcgill. For details, please see the full announcement.

Original announcements: December 7, 2021

IT Services - Channels - Home page, News and announcements

IMPORTANT: Windows 11 Upgrade Rollout / Annonce de la mise à niveau vers Windows 11

Omnivox decommissioning and transition to Qualtrics

Important: OneDrive and ƽ���岻�� Outlook email storage space reduction.

Updates coming to myFuture: enhancing student experience!

IMPORTANT: Please review your MS ‘Public’ Teams group(s) before May 27, 2024

VPN Downtime Alert - Monday, April 29, between 5:00am-6:00am

Cartoon of the month

Cartoon caption: There's a lot of sensitive personal information on this flash drive so handle it with care!

Do you know where all your removable storage devices are (i.e., USB flash drives, external hard drives, DVDs)?

It's now easier to request an IT Comms service!

IT Services' 2023 Annual Report now available!

Users may be intermittently unable to download attachments or view embedded images in Outlook on the web

myCourses: grade export function unavailable

Some users may experience multiple issues with Microsoft Teams

Known issue: Intermittent search-related issues

IT Support email to be decommissioned

RESOLVED: Outage Student Accessibility and Achievement services

uPrint Anywhere downtime scheduled Thursday, February 22 from 5:00pm-8:00pm

IMPORTANT UPDATE: As of March 18, Authy desktop has been discontinued - Install OneAuth to continue authentication on Windows or Mac device

Update successful: Banner INB and Minerva are now up and running!

Resolved: Banner Remote Desktop error

UPDATE: Issue affecting student enrolment updates in myCourses

Clarification of restrictions on WeChat use

Phishing scam: RE: Final Reminder: Complete: [name] DocsOnline Docs Via E-Sign #63 - Mcgill Project-08(REVISED)

Restriction of WeChat on ƽ���岻�� devices / Interdiction WeChat sur les appareils de ƽ���岻��

Elevating security by enhancing 2FA

(Closed) WIN A HOODIE: Enter the IT Services Virtual Scavenger Hunt contest!

Important update: retirement of wiki feature in Microsoft Teams as of Jan. 2024

Stream (on SharePoint) has replaced Stream (Classic)

Update: myProgress has been restored.

Safe usage of your ƽ���岻�� username and password

Wired connectivity has been restored at Macdonald campus

New recipient limit for Non-2FA enabled ƽ���岻�� email accounts

VPN UPDATE: Cisco AnyConnect has been replaced by Cisco Secure Client

NOW LIVE: Minerva’s login page has been updated to implement 2FA and SSO.

Phishing scam: (Attention chair.psychiatry) | Re-authenticate 2 Factor Authentication (2Fa) | September 2023

Phishing scam: Mcgill Authentication For [name]@mcgill.ca Expires on [date]

Important Change: Microsoft Authenticator app is now the primary method for Two-Factor Authentication

RESOLVED: Course synchronization issue with myCourses

RESOLVED: Non-credit course registration system experiencing issues

RESOLVED: Facilities and Space Management System (FAMIS) is now available

Phishing scam: "Completed: Complete with Via-Sign: #7 - 34499-07-# Monday July 2023"

Wi-Fi network: Messages on iOS and MacOS devices

New two-factor authentication (2FA) enhancements

Report suspicious emails in just a few seconds!

UNIWeb decommissioning on Aug.11, 2023

Temporary Minerva outage now resolved

Phishing scam: From "Document Notification", subject line "[Date] Message for..."

Phishing scam: Subject line "Action required: for..."

Zoom licenses will be reset on May 18, 2023: Your login is required to reactivate privileges

UPDATE: Technical issue affecting ƽ���岻�� MarketPlace (MMP) now resolved

Phishing scam: "Microsoft De-Activation In Progress"

Microsoft Teams issue on Mac

FREE Research Computing Services for Researchers (Calcul Québec)

UPDATE SUCCESSFUL: Documentum upgrade from March 10 to 13

Spectrum NG Sign-On mechanism update, February 28th 2023

Quebec government directive to remove TikTok from mobile devices

Automated uninstallation of unused software on ƽ���岻��-managed machines

Malicious email: Beware of emails with MS OneNote attachment

Resource Account Information Drop-In Sessions for Sponsors

myCourses: Processing delays in course enrolment and unenrolment

Staff and student versions of It Takes All of Us will be available in myCourses

Free cloud storage for students via Microsoft OneDrive

Updates to ƽ���岻��’s anti-virus software: Messages displayed on Windows machines during scheduled update

Enhanced anti-phishing and anti-malware protection to be enabled for the full ƽ���岻�� community

Phishing scam: "HIRING!!! SERIOUS ENQUIRES ONLY NOTE: ( 18+ and Above )"

Phishing scam: "Office 365 Password Requirement Pending"

FAMIS access now on containment site as of June 15, 2022

uPrint price increase as of May 1, 2022

ƽ���岻��’s Student Directory to be decommissioned on May 30, 2022

UPDATED: Wired and wireless connectivity issues at 5100 de Maisonneuve

Tips to avoid issues with Zoom recordings

Tips for all ƽ���岻��

Tips for instructors

Introducing Gartner Technical Resource Library

UPDATE: myƽ���岻�� portal relocated

IMPORTANT: Windows 11 Upgrade Rollout / Annonce de la mise à niveau vers Windows 11

Important: OneDrive and ƽ��岻�� Outlook email storage space reduction.

Restriction of WeChat on ƽ��岻�� devices / Interdiction WeChat sur les appareils de ƽ��岻��

Safe usage of your ƽ��岻�� username and password

New recipient limit for Non-2FA enabled ƽ��岻�� email accounts

UPDATE: Technical issue affecting ƽ��岻�� MarketPlace (MMP) now resolved

Automated uninstallation of unused software on ƽ��岻��-managed machines

Updates to ƽ��岻��’s anti-virus software: Messages displayed on Windows machines during scheduled update

Enhanced anti-phishing and anti-malware protection to be enabled for the full ƽ��岻�� community

ƽ��岻��’s Student Directory to be decommissioned on May 30, 2022

Tips for all ƽ��岻��

UPDATE: myƽ��岻�� portal relocated