Event
ITM 331 - ITSM Knowledge Management
Thursday, July 4, 2024 10:00to12:00
NOTE: These sessions are available ONLY to IT Services Units.
Target Audience:聽All IT Services staff.
Prerequisites:听狈辞苍别.
Duration:聽2 hours
Course format:听奥辞谤办蝉丑辞辫
聽(Courses are given approximately once a month)
This course provides an overview of the knowledge management process in ServiceNow. Topics covered include:
- How to propose new knowledge
- How to flag an article
- How to approve publication of new knowledge
- How to compare revisions of an article
- How to manage Knowledge Review Tasks (KRTs) for annual audit
- Article templates
- Dashboards and reports for Knowledge Management
