Customer Centric Metrics rescue retailer from Strategic Eccentrics: Customers take care of The Profits
Tom Peters has long argued the case for Customer Centricity. At the 2011 Progress Conference he said; 鈥淭he magic formula that business has revealed is to treat their customers like guests and their employees like people.鈥� So what is his 2013 take on strategy and leadership? Think of this as 鈥淭om Peter鈥檚 Balanced Scorecard鈥�.
...听More recently Thinkers 50 have ranked them in their Hall of Fame alongside Tom Peters, Kenichi Ohmae, Warren Bennis, Howard Gardner,听Henry Mintzberg, Charles Handy, Philip Kotler and Ikujiro Nonaka for their mammoth contribution to business management and leadership.
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