/channels/taxonomy/term/14269/all en /channels/channels/news/status-downgrade-impact-losing-status-user-generated-content-platform-357894 <p><img alt="Warut Khern-am-nuai" src="/desautels/files/desautels/styles/medium_focal__220_x_220_/public/khern-am-nuai-warut-2023-400x400.jpg?itok=QfNZPKEW" style="width:220px; height:220px; float:left" title="Warut Khern-am-nuai" /></p> <p><strong>Authors: </strong>Vandith Pamuru, Wreetabrata Kar and <a href="/desautels/warut-khern-am-nuai">Warut Khern-am-nuai</a></p> <p><strong>Publication:</strong> <em>Production and Operations Management</em><br /> Articles in advance — published online: June 21, 2024</p> <p><b>Abstract</b>::</p> Thu, 04 Jul 2024 18:00:26 +0000 webfull 200717 at /channels /channels/channels/news/2023-sshrc-insight-development-grants-356629 <h4><b>Congratulations to the ƽÌØÎå²»ÖÐ Desautels professors who received 2023 SSHRC Insight Grants.</b></h4> <hr /> <p>The Social Sciences and Humanities Research Council of Canada (SSHRC) is the federal research funding agency that promotes and supports research and training in the humanities and social sciences.</p> <p> </p> Mon, 08 Apr 2024 15:04:00 +0000 webfull 199246 at /channels /channels/channels/news/mcgill-desautels-faculty-members-and-researchers-celebrated-bravo-gala-356258 <p> </p> <p>ƽÌØÎå²»ÖÐ hosted its annual Bravo Gala on Thursday, March 21, which honours its faculty members and researchers who have won special awards, memberships and prizes over the past year. ƽÌØÎå²»ÖÐ Desautels is proud to announce 14 of its faculty amongst the distinguished honourees this year. Congratulations to our deserving laureates! Full list below.<br /> #Bravo2024</p> <p>· <a href="/desautels/genevieve-bassellier"><strong>Geneviève Bassellier</strong></a>, Best AMCIS Emergent Research Forum Paper, Americas Conference on Information Systems</p> Thu, 21 Mar 2024 17:55:10 +0000 webfull 198749 at /channels /channels/channels/news/retail-analytics-new-normal-influence-artificial-intelligence-and-covid-19-pandemic-355715 <p><strong>Authors:</strong> Y. Adulyasak, <a href="/desautels/maxime-cohen"><b>M. C. Cohen</b></a>, <a href="/desautels/warut-khern-am-nuai"><b>W. Khern-Am-Nuai</b></a> and M. Krause</p> <p><strong>Publication:</strong> <i>IEEE Engineering Management Review</i>, Forthcoming<br /> Articles in Advance — published online: December 1, 2023</p> <p><b>Abstract</b>:</p> Mon, 26 Feb 2024 20:32:51 +0000 webfull 198142 at /channels /channels/channels/news/impacts-social-interactions-and-peer-evaluations-online-review-platforms-354197 <p><strong>Authors: </strong>Yinan Yu, <a href="/desautels/warut-khern-am-nuai"><strong>Warut Khern-am-nuai</strong></a>, <a href="/desautels/alain-pinsonneault"><strong>Alain Pinsonneault</strong></a> and Zaiyan Wei</p> <p><strong>Publication:</strong> <i>Journal of Management Information Systems</i><br /> Volume 40, Issue 4, December 2023, Pages 1271-1300</p> Fri, 12 Jan 2024 13:15:59 +0000 webfull 196362 at /channels /channels/channels/news/warut-khern-am-nuai-associate-professor-information-systems-winner-ais-early-career-award-353801 <p><img alt="Warut Khern-am-nuai" src="/desautels/files/desautels/styles/medium_focal__220_x_220_/public/khern-am-nuai-warut-2023-400x400.jpg?itok=QfNZPKEW" style="width:220px; height:220px; float:left" title="Warut Khern-am-nuai" /></p> Wed, 20 Dec 2023 17:50:09 +0000 webfull 195943 at /channels /channels/channels/news/selecting-cover-images-restaurant-reviews-ai-vs-wisdom-crowd-349939 <p><strong>Authors:</strong> <a href="/desautels/warut-khern-am-nuai"><b>Warut Khern-am-nuai</b></a>,<b> <a href="/desautels/hyunji-so">Hyunji So</a></b>,<b> <a href="/desautels/maxime-cohen">Maxime C. Cohen</a></b> and Yossiri Adulyasak</p> <p><strong>Publication:</strong> <i>Manufacturing & Service Operations Management</i>, Forthcoming</p> <p><b>Abstract</b>:</p> <p>Restaurant review platforms, such as Yelp and Tripadvisor, routinely receive large numbers of photos in their review submissions. These photos provide significant value for users who seek to compare restaurants. In this context, the choice of cover images (i.e., representative photos of the restaurants) can greatly influence the level of user engagement on the platform. Unfortunately, selecting these images can be time consuming and often requires human intervention. At the same time, it is challenging to develop a systematic approach to assess the effectiveness of the selected images. In this paper, we collaborate with a large review platform in Asia to investigate this problem. We discuss two image selection approaches, namely crowd-based and AI-based systems. The AI-based system we use learn complex latent image features, which is further enhanced by transfer learning to overcome the scarcity of labeled data. We collaborate with the platform to deploy our AI-based system through a randomized field experiment to carefully compare both systems. We find that the AI-based system outperforms the crowd-based counterpart and boosts user engagement by 12.43%-16.05% on average. We then conduct empirical analyses on observational data to identify the underlying mechanisms that drive the superior performance of the AI-based system. Finally, we infer from our findings that the AI-based system outperforms the crowd-based system for restaurants with a (i) longer tenure on the platform, (ii) limited number of user-generated photos, (iii) lower star rating, and (iv) lower user engagement during the crowd-based system.</p> <div class="bl-tpl"><a class="button--outline" href="https://ttps://dx.doi.org/10.2139/ssrn.3808667" target="_blank">More details</a></div> <p> Wed, 23 Aug 2023 16:05:32 +0000 webfull 191312 at /channels /channels/channels/news/graduates-and-outstanding-achievements-celebrated-spring-convocation-2023-348578 <p>The ƽÌØÎå²»ÖÐ Desautels Faculty of Management proudly celebrated its Spring 2023 Convocation on Wednesday, May 31. The event served as a special recognition for the exceptional accomplishments of students who have successfully completed their degrees in the Undergraduate and Postgraduate programs during the academic year of Fall 2022 and Winter 2023. Addresses were made bt ƽÌØÎå²»ÖÐ Principal <strong>Deep Saini</strong>, Chancellor <strong>John H. McCall MacBain</strong>, Faculty Dean <a href="/desautels/yolande-e-chan"><strong>Yolande E.</strong></a></p> Fri, 02 Jun 2023 16:23:13 +0000 webfull 189943 at /channels /channels/channels/news/celebrating-excellence-teaching-desautels-348540 <p>Across programs and subject areas, the Desautels Faculty of Management recognizes the vital role that teaching plays in enriching the student experience and in inspiring the next generation of leaders.</p> <p>The Distinguished Teaching Award recipients <a href="//www.mcgill.ca/desautels/anna-kim">Anna Kim</a> and <a href="//www.mcgill.ca/desautels/warut-khern-am-nuai">Warut Khern-am-nuai</a> were honoured at ƽÌØÎå²»ÖÐ’s 2023 Management Convocation ceremony on May 31, for their excellence in teaching.</p> Wed, 31 May 2023 19:52:08 +0000 webfull 189910 at /channels /channels/channels/news/negative-peer-feedback-and-user-content-generation-evidence-restaurant-review-platform-348202 <p><strong>Authors:</strong> K. Zhu, <a href="//www.mcgill.ca/desautels/warut-khern-am-nuai"><b>Warut Khern-am-nuai</b></a> and Y. Yu</p> <p><strong>Publication:</strong> <i>Production and Operations Management</i>, Forthcoming</p> Fri, 05 May 2023 18:21:51 +0000 webfull 189509 at /channels /channels/channels/news/impact-online-qas-product-sales-case-amazon-answer-348200 <p><strong>Authors:</strong> <a href="//www.mcgill.ca/desautels/warut-khern-am-nuai"><b>Warut Khern-am-nuai</b></a>, H. Ghasemkhani, D. Qiao and K.N. Kannan</p> <p><strong>Publication:</strong> <i>Information Systems Research</i>, Forthcoming</p> Fri, 05 May 2023 18:18:43 +0000 webfull 189507 at /channels /channels/channels/news/desautels-researchers-celebrated-bravo-2023-347495 <p>ƽÌØÎå²»ÖÐ hosted its annual Bravo gala on Thursday March 30, which honours its researchers and scholars who have won special awards, memberships and prizes over the past year. Amongst the distinguished honourees from ƽÌØÎå²»ÖÐ Desautels are <a href="//www.mcgill.ca/desautels/samer-faraj">Samer Faraj</a>, Professor and Canada Research Chair in Technology, Innovation & Organizing (Distinguished Scholar Award), <a href="//www.mcgill.ca/desautels/warut-khern-am-nuai">Warut Khern-am-nuai</a>, Associate Professor, Information Systems (Sandra A.</p> Thu, 30 Mar 2023 19:34:01 +0000 webfull 188714 at /channels /channels/channels/news/desautels-professor-named-poetsquants-50-best-undergraduate-professors-2022-344245 <p>We are proud to share that <a href="//www.mcgill.ca/desautels/warut-khern-am-nuai">Warut Khern-am-nuai</a>, Associate Professor in Information Systems, has been named to the Poets&Quants 50 Best Undergraduate Professors of 2022 list. This fifth edition of the award received more than 500 nominations from more than 50 of the best undergraduate business programs, including a dozen international schools.</p> Mon, 12 Dec 2022 17:15:34 +0000 webfull 185272 at /channels /channels/channels/news/prof-khern-am-nuai-wins-information-systems-society-award-343516 <p>Congratulations to<a href="//www.mcgill.ca/desautels/warut-khern-am-nuai"> Warut Khern-am-nuai</a>, Associate Professor in Information Systems, who has won the ISS Sandra A. Slaughter Early Career Award.</p> <p>Professor Warut Khern-am-nuai has been chosen by the Information Systems Society (ISS) of the Institute for Operations Research and the Management Sciences (INFORMS) as a recipient of a 2022 INFORMS - ISS Sandra A. Slaughter Early Career Award. The awards were announced at the 2022 INFORMS Annual Meeting held October 16-18, 2022, in Indianapolis.</p> Mon, 14 Nov 2022 20:37:03 +0000 webfull 184496 at /channels /channels/channels/news/delve-where-artificial-intelligence-meets-management-insights-and-solutions-342934 <p>How can Artificial Intelligence augment and even improve management of and within organizations? In the interdisciplinary arena of management, AI is being applied to big-picture issues of organizational strategy and supply chain operations, as well as the ethical details of human resources and the many moving parts of the retail industry.</p> Thu, 20 Oct 2022 19:14:35 +0000 webfull 183815 at /channels